Payment Options Royal Bambino accepts Visa, Mastercard, American Express and Discover. Royal Bambino will accept personal checks or cashier checks, however your merchandise will be shipped once your check has cleared the bank. If you are receiving a credit card error when trying to place your order online, please check to make sure your credit card number and billing address information are correct. Remember, your billing address must match exactly what your credit card/bank has on file.

How Secure is your Site ?
Orders placed at Royalbambino.com are completely secure and all information is kept private. All credit card and personal information provided to us is transmitted securely using the latest industry standard Secure Socket Layer or SSL encryption which can only be read by Royal Bambino.

Delivery Times
We make every effort to get your merchandise to you as soon as possible. In stock items ship within 3 business days. Many of our items are custom made or ship directly form our vendors. Delivery times vary, you can find a reasonable estimate of the delivery time specified on every product page. If additional production time is required you will notified as soon as we are made aware of any delays.

Shipping methods and Charges
Small items, decor accesories and bedding are usually shipped via ground service with package carriers.
Larger furniture requires special consideration in shipping and delivery . They are shipped via Standard delivery with special in home furniture carriers. As a result this items incur a standard delivery shipping surcharge which includes placement of the item just inside the main threshold of your home. For an additional fee you may request premier delivery, which includes placement of the item in the room of your choice , unpacking the item, and removal of packaging, (assembly is not provided).
If you are receiving a shipment from a freight carrier, the delivery company will call ahead to schedule your delivery. Deliveries are scheduled within a four-hour window. If delivery cannot be scheduled within 5 days, applicable storage fees will be due and payable upon delivery. You must be present to receive, inspect and sign for the delivery. Although these items are packaged properly, in some instances transit-related damages may occur. It is very important that you performing a through inspection of your shipment , in the presence of the driver. If you find any signs of damage to the items packaging, it is imperative that you note any damage to your furniture and to your packaging materials on the driver's delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the box is crushed on the bottom corner, punctured or wet, the furniture is scratched, dented, cracked.)
If you receive any damaged merchandise are unsure whether to accept a damaged shipment or have any other questions, please call Royal Bambino at (877) 226-2160

Custom made/Special Order Policy
Custom made or special order items require payment in full at the time of order and cannot be returned or exchanged, as they are crafted to your personal specifications. If you wish to cancel a custom order/special order you may do so within 2 calendar days of your original order date.
If an item is custom made or special ordered this will be noted in the product description.

Return Policy
Royal Bambino strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your purchase, you may return it for a refund, exchange, or store credit minus shipping charges and a 15% re-stocking fee unless items are damaged or defective. Returned items must be unopened, unused, in their original condition and packaging. Simply call us (877) 506-1262 or e-mail us CustomerSupport@royalbambino.com within 14 days of receipt of the item and we will issue your a return authorization number which is valid for 5 business days. We will need the following information:
1.Order number
2. Product name
3.Reason for return